ServiceNow

IT & Security

ITSM & incident workflows MCP

Triggers

Actions

Integrate ServiceNow with your AI Workflows

Connect ServiceNow with Atlastix agents to automate tasks, sync data, and trigger actions across your workflows.

Technical Overview

Authentication

Basic Auth, OAuth 2.0, Multi-factor Auth

Deployment

cloud

MCP Server

official

Features & Capabilities

Webhooks

Real-time Updates

Bulk Operations

Multi-tenant

Common Use Cases

Automatically create incidents from monitoring alerts
Sync change requests with DevOps workflows
Update problem records from external analysis tools
Create knowledge articles from resolved incidents
Route tickets to appropriate teams based on AI analysis

Rate Limits

Default:1,800-7,200 requests per hour per user

Rate limits vary by plan and authentication method. Custom rate limits available for enterprise customers.

What you can automate

Events that trigger workflows and actions your AI agents can perform

List Incidents

Retrieve all incidents.

Automated execution

Create Incident

Create a new incident ticket.

Automated execution

Update Incident

Modify incident details.

Automated execution

List Change Requests

Retrieve all change requests.

Automated execution

Create Change Request

Create a new change request.

Automated execution

Update Change Request

Modify change request details.

Automated execution

List Problems

Retrieve all problem records.

Automated execution

Create Problem

Create a new problem record.

Automated execution

List Users

Retrieve all users.

Automated execution

List Groups

Retrieve all groups.

Automated execution

Assign Ticket

Assign a ticket to a user or group.

Automated execution

List Knowledge Articles

Retrieve knowledge base articles.

Automated execution

Create Knowledge Article

Create a new knowledge article.

Automated execution

Run Table Query

Execute a custom table query.

Automated execution

New Incident Created

Fires when a new incident is reported.

Real-time trigger

Change Request Approved

Fires when a change request is approved.

Real-time trigger

Problem Created

Fires when a new problem record is created.

Real-time trigger

Incident Resolved

Fires when an incident is resolved.

Real-time trigger

API Endpoints

Available API endpoints and methods

API Endpoints (14)

GET/api/now/table/incident

List incidents

POST/api/now/table/incident

Create incident

PUT/api/now/table/incident/{sys_id}

Update incident

GET/api/now/table/change_request

List change requests

POST/api/now/table/change_request

Create change request

PUT/api/now/table/change_request/{sys_id}

Update change request

GET/api/now/table/problem

List problems

POST/api/now/table/problem

Create problem

GET/api/now/table/sys_user

List users

GET/api/now/table/sys_user_group

List groups

PATCH/api/now/table/incident/{sys_id}

Assign ticket

GET/api/now/table/kb_knowledge

List knowledge articles

POST/api/now/table/kb_knowledge

Create knowledge article

GET/api/now/table/{table_name}

Query custom table

Authentication Required

This integration requires authentication with ServiceNow. Atlastix will securely handle the OAuth flow when you connect your account.

Ready to get started?

Connect ServiceNow to your Atlastix workspace in just a few clicks.