Zendesk

Sales & Marketing

Support ticketing & ops MCP

Triggers

Actions

Integrate Zendesk with your AI Workflows

Connect Zendesk with Atlastix agents to automate tasks, sync data, and trigger actions across your workflows.

Technical Overview

Authentication

OAuth 2.0, API Token, Basic Auth

Deployment

cloud

MCP Server

official

Features & Capabilities

Webhooks

Real-time Updates

Bulk Operations

Multi-tenant

Common Use Cases

Automatically create tickets from customer emails and chats
Route tickets to specialized agents using AI classification
Sync customer data across CRM and support platforms
Generate automated responses based on ticket content
Track and analyze customer satisfaction metrics

Rate Limits

Default:Standard: 700 requests/minute, Professional/Plus: 700 requests/minute with High Volume add-on: 2,500 requests/minute

Chat API: 200 requests/minute across all plans. Rate limit info included in response headers (X-RateLimit-*)

What you can automate

Events that trigger workflows and actions your AI agents can perform

List Tickets

Retrieve all tickets.

Automated execution

Create Ticket

Create a new support ticket.

Automated execution

Update Ticket

Modify ticket properties.

Automated execution

List Users

Retrieve all users.

Automated execution

Create User

Create a new user.

Automated execution

List Organizations

Retrieve all organizations.

Automated execution

Create Organization

Create a new organization.

Automated execution

Add Comment

Add a comment to a ticket.

Automated execution

List Ticket Comments

Retrieve ticket comments.

Automated execution

List Groups

Retrieve agent groups.

Automated execution

Assign Ticket

Assign a ticket to an agent.

Automated execution

Search Tickets

Search for tickets.

Automated execution

List Satisfaction Ratings

Retrieve customer satisfaction ratings.

Automated execution

New Ticket Created

Fires when a new support ticket is created.

Real-time trigger

Ticket Status Changed

Fires when a ticket status is updated.

Real-time trigger

Ticket Assigned

Fires when a ticket is assigned to an agent.

Real-time trigger

User Created

Fires when a new user is created.

Real-time trigger

API Endpoints

Available API endpoints and methods

API Endpoints (13)

GET/api/v2/tickets

List tickets

POST/api/v2/tickets

Create ticket

PUT/api/v2/tickets/{id}

Update ticket

GET/api/v2/users

List users

POST/api/v2/users

Create user

GET/api/v2/organizations

List organizations

POST/api/v2/organizations

Create organization

POST/api/v2/tickets/{id}/comments

Add ticket comment

GET/api/v2/tickets/{id}/comments

List ticket comments

GET/api/v2/groups

List groups

PUT/api/v2/tickets/{id}

Assign ticket

GET/api/v2/search

Search tickets

GET/api/v2/satisfaction_ratings

List satisfaction ratings

Authentication Required

This integration requires authentication with Zendesk. Atlastix will securely handle the OAuth flow when you connect your account.

Ready to get started?

Connect Zendesk to your Atlastix workspace in just a few clicks.